FAQs

What is your return/exchange policy?

Our return and exchange policy can be found by following this link:

https://jewelscompany.com/return-policy

What is your shipping policy?

Our entire shipping policy can be found by following this link:

https://jewelscompany.com/shipping-policy/

My jewelry arrived damaged, what should I do?

Please contact us immediately at 1-888-822-8282 or email us at

CustomerService@jewelscompany.com

What is your contact information?

Our daytime phone number is 1-888-822-8282 between 8am and 5pm PST, and email at

CustomerService@jewelscompany.com

When is my credit card charged for my order?
Your credit card is not charged until the order has shipped; however, you may see a pending transaction placed by your bank to ensure the funds are still available at time of shipment.

Do you offer gift wrapping?

We do not currently offer a gift wrapping service; however, each and every piece of jewelry is prepared by our staff in an exquisite matte black box that is perfectly suited to be used as a gift box.

What am I required to do at the time of delivery?
All orders over $500 require a signature for delivery. We provide you with tracking information so you may be present when the package is delivered; however, FedEx offers will-call-pickup if that is not an option. For more information, please call us at 1-888-822-8282 or email us at CustomerService@jewelscompany.com

 How do I cancel my order?

As long as your order has not shipped, you may cancel it by calling us at 1-888-822- 8282. due to the necessary time needed for email responses, we may not be able to process a cancellation request sent via email.

What determines the price of a diamond?

The price of a diamond is determined by four factors: The Cut, Clarity, Carat Weight, and Color.

How do I subscribe to your newsletter?

You can subscribe to our newsletter by filling in your email address in the form at the bottom of the page, and clicking Subscribe!

What is the difference between carat and karat?

The term karat refers to the purity of gold. 24 karat gold is considered to be pure, but is not suitable for use in jewelry due to its malleable nature. 18 karat gold is mixed with alloys and is 18/24 parts gold, or 75%. 14 karat gold is 14/24, or 58.3% gold. For this reason, 18K gold is also more expensive.